SECURITY & COMPLIANCE
Last Updated: 17/02/2026
PharmacyIQ is designed with a security-first and compliance-aware approach appropriate for regulated pharmacy environments in the United Kingdom. This page outlines the principles, controls, and governance measures applied to the PharmacyIQ platform.
1. SECURITY PHILOSOPHY
PharmacyIQ is built around the principles of:
Confidentiality
Integrity
Availability
Accountability
Least Privilege Access
Traceability
Security is embedded at architectural and operational levels rather than treated as an add-on feature.
2. DATA PROTECTION FRAMEWORK
PharmacyIQ is developed in alignment with:
UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
NHS information governance principles
Relevant professional standards of the General Pharmaceutical Council
Guidance issued by the MHRA
We maintain internal policies governing:
Data handling
Access control
Incident response
Data retention
Confidentiality
Where deployed within a pharmacy environment, the pharmacy remains the Data Controller and PharmacyIQ acts as a Data Processor under written agreement.
3. HOSTING & INFRASTRUCTURE SECURITY
PharmacyIQ is hosted within secure cloud environments that provide:
Encrypted data transmission using TLS
Managed infrastructure with patch management
Network-level access controls
Firewall and perimeter protection
Monitoring and logging
Infrastructure providers are selected based on security maturity and regulatory suitability.
Logical segregation mechanisms are applied to ensure separation of customer environments where required.
4. ACCESS CONTROL & AUTHENTICATION
Access to PharmacyIQ is controlled through:
Role-Based Access Control (RBAC)
Principle of least privilege
Secure authentication mechanisms
Password policy enforcement
Session management controls
User roles may include pharmacist, technician, store administrator, and master administrator. Access rights are configurable and auditable. Administrative access is restricted and monitored.
5. AUDIT LOGGING & TRACEABILITY
PharmacyIQ maintains structured audit logs that may include:
User login activity
Stock movement actions
Configuration changes
Permission changes
Integration event logs
Audit logs are designed to support:
Regulatory traceability
Internal investigation
Accountability
Operational review
Logs are protected against unauthorised modification.
6. DATA ENCRYPTION
PharmacyIQ applies encryption measures including:
Encryption in transit (HTTPS / TLS)
Secure handling of authentication credentials
Encryption at rest within supported infrastructure environments
Encryption keys and secrets are handled using secure configuration management practices.
7. NHS INTEGRATION SECURITY
Where PharmacyIQ integrates with NHS systems, integration workflows are designed to:
Use authorised and secure communication channels
Authenticate system connections appropriately
Maintain structured logging of transaction events
Prevent unauthorised message transmission
Integration capabilities are implemented in accordance with relevant NHS technical guidance. PharmacyIQ does not claim endorsement or certification by NHS bodies unless formally obtained.
8. INCIDENT RESPONSE & BREACH MANAGEMENT
PharmacyIQ maintains documented procedures for handling security incidents, including:
Identification and containment
Investigation and root cause analysis
Notification to affected customers where required
Regulatory notification where legally required
Remediation and improvement actions
Security incidents are handled with urgency and appropriate escalation.
9. DATA SEGREGATION
Customer data is logically segregated to prevent cross-access between pharmacy organisations. Access to production data is restricted to authorised personnel only and subject to internal controls. Test and development environments are controlled to prevent inappropriate access to live data.
10. APPLICATION SECURITY PRACTICES
PharmacyIQ applies secure development practices including:
Controlled access to source code repositories
Version control and change tracking
Structured release processes
Testing prior to deployment
Dependency management
Security considerations are incorporated into the development lifecycle.
11. BUSINESS CONTINUITY & RESILIENCE
PharmacyIQ infrastructure is designed to support:
High availability configurations (where applicable)
Backup and restore procedures
Disaster recovery planning
Backup processes are structured to reduce risk of data loss.
12. VULNERABILITY DISCLOSURE
If you believe you have identified a security vulnerability relating to PharmacyIQ, please report it responsibly to:
We request that vulnerabilities are not publicly disclosed prior to coordinated resolution.
13. FUTURE CERTIFICATION ROADMAP
PharmacyIQ may pursue additional formal certifications or compliance attestations as the platform matures. Any such certifications will be explicitly published when formally obtained.
14. CONTACT
For security-related enquiries:
